The Underground Spa & Wellness at The Logan Hotel
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Reviews
What clients love
- •Facials deliver noticeable skin improvement and luxurious experience
- •Welcoming staff and thoughtful amenities enhance relaxation
- •Deep tissue massage with proper pressure induces genuine relaxation
Things to consider
- •Difficult to reach by phone; calls and voicemails unreturned
- •Booking errors and checkout coordination issues reported
3.0 (20)
Gigi H.
Tue, Mar 31, 2026
They never answer the phone or call back.
ana s.
Tue, Mar 24, 2026
Massage was cut short, showers were not clean for me to shower after my service. No one for check out. As I keep writing the review More
Vera R.
Sun, Mar 8, 2026
I treated myself to the vitamin C facial for my birthday and my skin still feels so supple and rejuvenated five days later!! I swear my skin tone looks more even too - the treatment felt so luxurious from start to finish. The spa has some beautiful amenities as well. I will absolutely be back! More
Jaden
Fri, Feb 6, 2026
I had an amazing experience here! The staff here is very welcoming and helpful. They give you robes and slippers to sit in their relaxation room that has water and light snacks before your service. I had the best facial of my life here! After you are allowed to use the pool if you like. More
Kali R.
Mon, Dec 8, 2025
The deep tissue massage was really good and actually the right amount of pressure. I was dozing off at times (which means I was totally relaxed). The locker room was nice, but the area within the locker room where the lockers reside is a … More
Jess H.
Mon, Dec 8, 2025
They were able to accommodate a large group booking, they were great to communicate with and very helpful. Highly recommend. More
a g.
Sat, Nov 8, 2025
Horrible experience, this place wasted my time due to their unprofessional service. I wish I could give 0 stars. Booked my service a month ago ,& today I was told I was not booked, offered a lame “people make mistakes “ excuse. Nothing … More
About
The Underground Spa & Wellness offers facials and massage services within a hotel spa setting featuring amenities like a relaxation room with complimentary water and snacks, robes, slippers, and pool access. Clients report positive experiences with facial treatments, noting improved skin texture and tone, and praise the welcoming staff and ability to accommodate group bookings. Deep tissue massage receives recognition for appropriate pressure and relaxation quality. However, the facility faces significant operational challenges including inconsistent phone communication, booking errors, and facility maintenance issues that detract from the overall experience.
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