Silent Moment Massage Spa Charlotte
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Reviews
What clients love
- •Therapists Zoila and Ebony deliver relaxing, rejuvenating massage experiences
- •Calming environment with thoughtful music and ambiance
- •Accommodating customer service for same-day booking requests
Things to consider
- •Service quality inconsistency between different massage therapists
- •Promotional discounts described as misleading; redemption issues reported
3.0 (20)
Sarah M.
Fri, Apr 3, 2026
I booked a lymphatic massage two days in a row. The first day I have Zoila and she was fantastic. The second day I had a male and he did not use any lotion or oil during majority of the session, he did not do my back at all and I asked for … More
Sydney S.
Tue, Mar 31, 2026
Unprofessional staff and bad customer service. After sending private message about a poor experience, I was offered a complimentary session. When I reached out to redeem this, customer service stopped replying to me and did not follow through on what they initially offered.
M B.
Tue, Mar 31, 2026
The deals and discounts at this place are misleading and predatory. For example, I was told if I left a review I would get 50% off my next service. I left a review and when I went to book my next service, they told me the promotion … More
Kailyn W.
Tue, Mar 31, 2026
The staff was really nice and calm. I got a Swedish massage, they do a good just setting the environment/music as well. Thanks Ebony! More
R R.
Tue, Mar 24, 2026
Unfortunately it’s going to be a no go for me ever again. I arrived about 20 mins prior to my appointment to complete paper work that was also emailed to me. First, I never recieved an email also checking spam. Secondly when I arrived, I … More
Denise T.
Tue, Mar 24, 2026
Zoila gives the best massages! I see her monthly since I work here as well. She will leave you feeling relaxed, rejuvenated, refreshed, and recharged all-in-one! Zoila is super friendly and has much experience as a Massage Therapist!
Nicole M.
Had an amazing deep tissue massage with Ebony! I also called day of to book a massage, which I know is typically unlikely, but the customer service team was super accommodating and helpful. Ebony was very nice, checked in on pressure, and … More
About
Silent Moment Massage Spa offers Swedish and deep tissue massage services in Charlotte. Massage therapists Zoila and Ebony receive consistent praise for creating relaxing environments with appropriate music and attentive client care. Clients note the spa's accommodating booking process and calm staff demeanor. However, service consistency varies significantly across therapists, with concerns raised about incomplete treatments, unclear promotional terms, unresponsive customer service when redeeming offers, and administrative communication issues. Experience quality appears heavily dependent on which therapist is assigned.
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