Massage Envy
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Reviews
What clients love
- •Skilled therapists who provide personalized attention to muscle tension
- •Optional CBD add-on services available
- •Friendly and helpful front desk staff
Things to consider
- •Significant price discrepancies between online rates and final charges at checkout
- •Payment processing issues and booking confirmation problems at arrival
2.7 (20)
A Z.
Wed, Apr 1, 2026
My experience at this spa was very disappointing. I booked a one-hour massage online for $80, but when I arrived, the front desk staff told me I hadn’t completed payment and that my spot was given to someone else. I had never been to this … More
Valeria K.
Wed, Mar 25, 2026
I decided to treat myself with a massage for my birthday and got totally scamed. The rate when booking online was $120 for 90 minutes massage, including client that didn’t has this service in last 6 month! And I got charged $195!!!!!! And … More
Roy L.
Thu, Jan 8, 2026
Good
The D.
Mon, Aug 11, 2025
The please is nice, but they change you a fee to leave a tip for the masseuse. A service charge for tipping is tone deaf and in poor taste. This is the cost of doing business and should not be taken out of the tip for the workers, nor burdened on the (former) customer.
Cayla S.
Mon, Aug 11, 2025
Viktor is FANTASTIC! He knows what’s just right for my muscles. He even massaged my jaw and scalp. I highly recommend the CBD add on. The front desk staff is always kind too!
Nicole B.
Sat, Jul 12, 2025
I have been calling for about 3 weeks now trying to get a hold of a manager and no matter how many times i’ve called i still have yet to hear back. I normally just do a regular massage because I have horrible back pain but I had a coupon … More
denise p.
Sat, Jul 12, 2025
Ask for Thor, he is amazing
About
Massage Envy in Wilmette offers massage services with notable inconsistency in client experience. Some guests report positive interactions with specific therapists and appreciate add-on services like CBD treatments, along with friendly front desk staff. However, recurring issues include unexpected pricing discrepancies between online quotes and final charges, payment processing problems upon arrival, and difficulty reaching management for dispute resolution. The overall sentiment reflects a divided experience where service quality depends heavily on therapist selection.
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